I mentioned in a recent post that more and more CEOs are starting to warn of smaller teams and reduced hiring needs as they see the success of AI. It’s early in the transition, and that means use cases and hard metrics are still trickling in.

But Microsoft’s Chief Commercial Officer just stepped out to offer some proof:

“Microsoft saved over $500 million in its call centers this past year by using AI.”

The real power of AI, especially agentic AI, isn’t just chatbots or flashy demos. It’s giving software the ability to act on your data. To do things your experts would normally do. At scale.

This space is still early, but the direction is clear. Microsoft, Meta, Google, and Salesforce are baking agents into everything, from support tools to software development to customer outreach. And it’s working.

The upside? Massive efficiency, better performance, and tools that extend your best people.