Agentic AI and Conversational AI for Customer Engagement — Jason Michael Perry

Thoughts on Tech & Things

Jason Michael Perry

Agentic AI and Conversational AI for Customer Engagement

Overview

Engaging customers is easier with conversational AI that feels natural, responsive, and helpful. This workshop focuses on building AI-powered bots that can enhance customer service, answer FAQs, and drive deeper engagement. You’ll leave with tools to create bots tailored to your business.

Presented in Partnership with Southern University of New Orleans (SUNO)

This workshop is part of the SUNO AI Speaker Series, created to make artificial intelligence education accessible to everyone. Join us for a unique learning experience that blends cutting-edge AI knowledge with practical, hands-on applications.

Duration: 90 minutes
Format: Hybrid (In-person and live-streamed)
Level: Beginner-intermediate

Download Files or Access Resources

  1. The workshop was very informative.

    Donna

  2. It was the perfect beginners look at AI.

    AOPA

  3. It was great insight into the use of AI from a different perspective than simply ask and answer a question.

    Adi

What You’ll Learn

  • Basics of conversational AI and its business applications.
  • Building AI bots for customer service, lead generation, or FAQs.
  • Enhancing bots with tools like Eleven Labs for natural-sounding interactions.
  • How to deploy AI agents on websites or social platforms.
  • Tips for measuring and improving bot performance.

Who Should Attend

  • Small business owners looking to improve customer interactions.
  • Sales and customer service professionals wanting to automate support.
  • Entrepreneurs seeking innovative ways to engage audiences.
  • Creatives interested in exploring conversational AI tools.

Outline

1. Welcome and Introduction (5 minutes)

  • Overview of conversational AI and its applications.
  • Introducing agentic AI: Bots that interact naturally and adaptively.

2. Building a Conversational AI Agent (15 minutes)

  • Using tools like ChatGPT to create a chatbot foundation.
  • Enhancing conversational capabilities with advanced tools like Eleven Labs.
  • Setting up multi-modal interactions (e.g., voice + text).

3. Use Cases for Conversational AI (15 minutes)

  • Customer service: Automating FAQs and product inquiries.
  • Personal productivity: Scheduling, reminders, and knowledge retrieval.
  • Creative applications: Virtual assistants for brainstorming and ideation.

4. Hands-On Tool Exploration (25 minutes)

  • Quick-build exercise: Participants create a functional conversational agent.
  • Using Eleven Labs for natural-sounding voice output.
  • Embedding agents on websites and platforms.

5. Measuring Success and Optimizing Agents (5 minutes)

  • Tracking metrics like engagement rates and response accuracy.
  • Iterative improvements based on user feedback.

6. Q&A and Wrap-Up (10 minutes)

  • Open discussion and troubleshooting.
  • Preview of Workshop 4: Creating and Distributing Custom GPTs.

Included with Registration

  • Video Recording Access: Lifetime access to the workshop recording. (Available for purchase separately after the event.)
  • Certificate of Completion: A digital certificate that can be proudly added to your LinkedIn profile.

Upcoming Workshops


If you have questions or would like to schedule a private class, reach out and contact us.

Upcoming Workshops


If you have questions or would like to schedule a private class, reach out and contact us.